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Troubleshooting a Mac

CentralLink works seamlessly with Macs and PCs alike.  But sometimes, Macs can have issues with security certificates that CentralLink issues.  Even when you accept the certificate, a Mac can sometimes get stuck in an endless loop of asking for acceptance of a security certificate.  We are not sure why it happens, but we have found a simply solution that works for nearly everyone.  Please follow the steps below.


On the Mac,

  1. Go to Finder > Applications > Utilities > Keychain Access
  2. Search for the name of the certificate(s) that show up in the certification window, and delete them all.
  3. Restart Safari and try again.

If you still need help getting your Mac to work with CentralLink, feel free to email us at